Effective Date: January 1, 2023
Last Updated: August 1, 2025

At Velocity IQ, your privacy is our priority. This Privacy & Data Policy outlines how we collect, use, protect, and manage your personal information when you interact with our website, services, and support tools. We are committed to maintaining transparency and ensuring your data is handled securely and in compliance with applicable laws.

Velocity IQ is the data controller responsible for your personal information.
Legal Entity: Velocity IQ
Email: support@velocityiq.com
Address: 2979 46th Avenue North, St. Petersburg, FL 33714

If you have concerns about how your data is handled, we encourage you to contact us directly before reaching out to your regional data protection authority.

We may collect and process the following categories of personal data:

• Identity Data: Name, username, and similar identifiers
• Contact Data: Email, phone number, billing/shipping addresses
• Transaction Data: Payment details, purchase history
• Technical Data: IP address, browser type, device info, login data, location, operating system
• Profile Data: Account credentials, preferences, feedback, survey responses

Our Helpdesk Buttons tool may collect diagnostic and system data to assist with technical support, including:

• Logged-in user account
• Device name and hardware identifiers
• Screenshots and recent user actions (up to 30 steps)
• Network and Wi-Fi diagnostics
• Hardware status and running processes
• Event Viewer logs and recent website history
• Custom scripts as configured by Velocity IQ

Important: Users are responsible for ensuring no confidential or sensitive data is submitted through Helpdesk Buttons unless proper authorization and documentation are in place. Compliance with HIPAA, SOX, and other applicable regulations remains the responsibility of the submitting organization.

We use your personal data only when legally permitted, including:

• To fulfill contractual obligations
• To pursue legitimate business interests that do not override your rights
• To comply with legal and regulatory requirements

We implement robust technical and organizational measures to protect your data from unauthorized access, alteration, or loss. Our systems are regularly reviewed and updated to maintain high security standards.

Your personal data is retained only as long as necessary to fulfill the purposes for which it was collected, including legal, tax, and compliance obligations.

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct or update inaccurate information
• Request deletion of your data
• Restrict or object to data processing
• Transfer your data to another provider
• Withdraw consent where applicable

• Legitimate Interest: Necessary for running our business and delivering services
• Legal Obligation: Required to comply with laws and regulations

Effective Date: September 1, 2024

Velocity IQ, LLC is committed to protecting your privacy when using our 10-Digit Long Code (10DLC) messaging services. This policy explains how we collect, use, and safeguard your data in compliance with all applicable laws.

• Contact Info: Name, email, phone number
• Demographics: Age, gender (if provided)
• Transactional Data: Message logs and service interactions
• Technical Data: IP address, device/browser info
• Usage Data: Message metrics and service usage patterns

• To deliver and support our messaging services
• To improve service performance and user experience
• To communicate updates and marketing (with consent)
• To comply with legal and regulatory obligations

We may share your data with:

• Service Providers: For operational support
• Legal Authorities: When required by law

Note: We do not share opt-in data or messaging consent with third parties.

You have the right to:

• Opt out of marketing communications
• Access and review your personal data
• Correct inaccuracies
• Request deletion (subject to legal obligations)

We use industry-standard security measures to protect your data from unauthorized access, disclosure, or loss.

We may update this policy periodically. Changes will be posted on our website with the updated effective date.

Velocity IQ, LLC 2979 46th Avenue North, St. Petersburg, FL 33714 

Email: support@velocityiq.com 

Phone: 727-209-0232

By using our services, you acknowledge and accept the terms of this Privacy Policy. Thank you for trusting Velocity IQ with your personal information.